Academic Technology Support (ATS) delivers technology support for desktop, server, network, and voice functions at the University of Texas. The unit serves more than 100 colleges, schools, and units (CSUs), approximately 25 percent of campus. ATS enables the University to pursue its core mission by providing excellent customer service to a wide range of customers.
ATS was formed in 2009 as part of Liberal Arts Instructional Technology Services (LAITS). All desktop, server, network, and voice support functions were previously federated across the College. LAITS consolidated these functions to improve service and reduce costs. Eventually all Liberal Arts units were receiving support through the new shared group that would become ATS. Throughout this journey, ATS maintained its strong foundation of service by focusing on the following success criteria:
- Providing excellent customer service
- Building a highly talented team of IT professionals
- Increasing compliance and use of industry best practices
- Reducing costs
In 2014, ATS moved into the Shared Services and Business Transformation unit within the Office of the Senior Vice President and Chief Financial Officer portfolio.
ATS continues to grow and serve a rising number of CSUs, and remains focused on the guiding principles based on its LAITS foundation. Specifically, ATS upholds an ongoing commitment to provide excellent customer service with a team of dedicated and talented staff. Measuring performance through the lens of the four success criteria demands ATS take a balanced, collaborative approach. Striking this balance presents a continuous challenge that prepares ATS to serve a growing population across the University.
Learn more about current units receiving support from ATS. Or, if you’re interested in more information on how ATS can provide your CSU with technology support for desktop, server, network, and voice support functions, contact us.