ATS Services

Computer Support for Faculty and Staff

Service Description What We Do

Managed End User Support

Faculty and Staff End User Support

Fleet Management and Compliance

Managed Network and Voice Support

Managed Asset Inventory and Lifecycle Support

Optional, Stand-Alone Services

Service Description What We Do

Managed Application Support

Consultation and evaluation of existing and future departmental or individual server, storage and application needs.

License management for instructional and research software.

FileMaker Pro Database Hosting and Consultation - Providing hosting of FileMaker Pro databases on a central platform.

Customer IT Project Consulting

Business analysis, project management and technical consulting for specialized customer projects.

Examples – SaaS software implementation, event technical support, research lab support, specialized research unit technical support

Managed Classroom Computer Support

Classroom imaging and management, providing imaging, deployment, and support for classroom computers.

Managed Instructional Lab Computer Support

Instructional lab imaging and management, providing imaging, deployment, and first response for student lab computers.

Transitions to ATS Support

ATS works collaboratively with transitioning units to minimize disruption to your core business while transitioning your technology resources to the ATS support model. Although each unit's circumstances are unique, our transition follows a phased approach, which we adapt to suit your unit's needs.

Service Description What We Do

Phase 0: Preparation and Planning

ATS meets with unit leadership to understand the unit’s business goals, special operations and technology needs. The ATS service catalog is reviewed with leadership to understand our service model, and what changes to expect with the transition.

Phase 1: Kick-Off and Understanding

Introduces the transitioning unit’s leadership and stakeholders to the ATS transition team and transition process. ATS works with unit contacts to complete the Transition Information Request and perform a thorough inventory search for all IT and non-IT items. The end result of this phase is the completed documentation for and understanding of all aspects of both inventory and technical systems.

Phase 2: Analyze

ATS analyzes the state of the unit’s inventory and technical environment in order to determine the best approach for the unit’s Fleet Transition. Inventory, Compliance and Technical Remediation reports are developed and delivered to the unit. The results of ATS’s analysis of technical resources during this phase provides a high-level estimated timeline for unit transition to ATS support.

Phase 3: Fleet Transition

ATS completes onsite Fleet Transition activities to bring unit’s computers into compliance and remediate inventory.

Phase 4: Reporting

ATS analyzes activities completed during the Fleet Transition and provides the unit with a status report to show the updated fleet compliance and an analysis of any other technical aspects in scope for the transition, including servers, classrooms, conference rooms and labs. The ATS go-live date is identified at this point.

Phase 5: ATS Support Goes Live

Final preparations and communication to the unit in preparation for service Go-Live. ATS Desktop Operations staff tour the unit to meet the folks they'll be supporting. Support services transition to ATS on Go-Live date.

Phase 6: Ongoing Support, Post Go-Live Projects & Continuous Improvement

Continuous improvement efforts include post-transition check-ins, identification and management of any outstanding projects, and ATS’s ongoing efforts to continually improve service quality and performance.