Student Computer Lab Support

Service Offering Details
Provisioning, Imaging, and Deployment End to end preparation, delivery and set up of lab computers
  • Gather end user requirements and provisioning needs
  • Creation and maintenance of images, workflows, software packages, and custom configurations
  • Installation and maintenance of operating systems and software applications through imaging and workflow processes
  • Deployment of new and repurposed student lab computers
Security and Compliance Management Develop, maintain, and implement practices to enable compliance of the University end user computer fleet with UT policies
  • End user device encryption and malware protection management
  • System patching and updates
  • Security and configuration management
Lifecycle and Usage Ongoing lab usage and lifecycle reporting
  • Metrics and reporting on software and computer usage
  • Hardware and software lifecycle budget recommendations